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Welcome to HMP Kilmarnock
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Management of HMP Kilmarnock

Director - Michael Guy

Michael took over as the Director of HMP Kilmarnock in March 2016, having previously worked at the prison as Assistant Director, leaving in 2009 to take up another Serco post. The most recent of which was as Director at HMP Dovegate, a 1,100 bed Category B male prison in the Midlands. Prior to that, he was Centre Manager between 2012 and 2014 at Colnbrook Immigration Removal Centre at Heathrow, having been promoted from Deputy Centre Manager. He also spent time on secondment at Yarl's Wood IRC, and gained his basic custodial experience at HMP Blakenhurst as an officer.

Michael is an experienced, values driven leader with a proven track record of achievement in complex and high security custodial environments. Skilled in effective and sustainable relationship management, focusing on contractual excellence aligned with the needs of the customer. He has demonstrable record of leading cultural changes in complex situations, leading by example and developing effective, ethical multi-disciplinary teams.

Deputy Director - Pamela Swan

Pamela was appointed to the post of Deputy Director in October 2014, with responsibility for the operational function of the prison, and substituting for the Director in his absence. Pamela is directly responsible for the Security and Operations function, Resource Management and Catering.

Pamela has worked at HMP Kilmarnock since 1999, initially as a Prisoner Custody Officer (PCO)

Whilst employed with Serco, Pamela has gained a Diploma in Social Policy and Criminology, a Degree in Security & Risk Management and a Masters in Criminology, Penology and Management.

Assistant Director Residential - John Carroll

John joined Serco in August 2014 and has responsibility for the direction of policy, procedures, strategy and planning for the two main houseblocks and the Separation and Reintegration Unit (SRU).

As Assistant Director Residential (alongside overseeing the maintenance of a balance between security, control and regime) the strategic priorities include the development of the Safer Custody concept for the prison (linking with the organisation blueprint) and within that the development of strategy and procedures which will support the reduction/management of violence and fear inducing behaviours within the prison.

John brings extensive experience to the role, including 27 years within the Scottish Prison Service. He holds an HNC in Prison Studies and a Diploma in Management.

Assistant Director Staff Performance & Development - Fiona Nolan

Fiona Nolan has been employed by Serco since 01 September 1998 and currently holds the position of Assistant Director Staff Performance and Development. Fiona is responsible for the strategic management and implementation of Staff Engagement, Equality and Diversity, Corporate Social Responsibility and Staff Development.

Her full time with the company has been spent at HMP Kilmarnock having joined as Personnel Officer when the prison was initially being built.

Having set up the HR function at HMP Kilmarnock, Fiona supported Serco Transition Teams during the opening of HMP Dovegate, Dungavel IRC and Colnbrook IDC in relation to the initial recruitment of staff and setting up of HR functions. She also supported the TUPE process when Serco won the former Electronic Tagging contract in East Kilbride

Fiona holds an MSc in Human Resource Management and a BA in Management. In addition, she has specialist qualifications in SVQ Assessment and Verification; and Counselling. She is a Chartered Fellow of the CIPD.

Assistant Director Offender Outcomes - Craig Maxwell

Craig Joined Serco in June 2012. Prior to joining Serco he was Curriculum Leader for Learning with Sodexo Justice Services at HMP Addiewell. He has also spent time as a mathematics lecturer with the Ministry of Defence, Mathematics Lecturer with Motherwell College at HMP Barlinnie and Mathematics Lecturer at Bell College of Technology.

Craig's main duties and responsibilities are for managing the delivery of a range of educational classes and vocational training course to prisoners. Along with 12 full time and 3 part time staff, 1 volunteer and 4 external partners, he plans the development and delivery of learning and skills courses in line with the establishment strategic plan, in order to meet contractual and quality obligations.

The team which Craig manages deliver high quality educational and vocational training services, in line with the overall strategic plan for HMP Kilmarnock, promoting a creative and flexible approach to learning. Together, they regularly review, plan and refresh learning activity based on the needs of their learners, building on the recommendations and good practice as highlighted in inspection reports on HMP Kilmarnock.

Craig holds a B.Sc. Hons (First) in Mathematical Sciences (Applied Mathematics), and Preparing to Teach in the Lifelong Learning Sector (PTLLS) Level 4

Assistant Director Performance & Compliance - William Menzies

Billy joined Serco in October 1998 on graduating from the University of Glasgow with a B.Sc. in Parasitology. Starting as a Prisoner Custody Officer, Billy progressed to Health and Safety Officer before becoming the Audit and Compliance Manager in 2006.

Billy has responsibility for the management of Performance and Compliance incorporating Standards Audit Unit staff, Information Technology, Health and Safety via managing relationship with on-site Safety, Risk and Compliance Manager and Fire Safety in co-ordination with on-site Fire Officer. Specific responsibilities include ensuring compliance with contractual, legal and other requirements through audit and other means, managing the relationship with Scottish Prison Service Controllers and Contracts Management Unit and collation and interpretation of performance information including contractual performance measures