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Welcome to HMP Kilmarnock
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The Freedom of Information (Scotland) Act 2002

The Freedom of Information (Scotland) Act 2002, commonly abbreviated to FOISA, came into force on 1 January 2005.

The Scottish Parliament approved an amendment to the Act in 2016 to extend the organisations covered by the legislation.

From 1 September 2016, Kilmarnock Prison Services Ltd (KPSL) and Serco Ltd are classed as Scottish Public Authorities for the purposes of the operation of HMP Kilmarnock. This change also brings KPSL and Serco under the provisions of the Environmental Information Regulations.

This change to the legislation allows any person to request information which is held by KPSL or Serco in relation to HMP Kilmarnock, and is entitled to receive that information within 20 working days unless an exemption to the release of that information applies.

How to Make a Freedom of Information request

There are a number of ways you can make a request to us.

The easiest way is by emailing us at

If you would prefer to write to us, then you can send your letter to:

HMP Kilmarnock FOI Team
Mauchline Road

We would also recommend making use of the webpage of the information rights group WhatDoTheyKnow to submit and track your FOI requests. They can be accessed at

A dedicated page for submitting FOI requests to HMP Kilmarnock is available at

Validity of Requests

Serco are only covered by the Freedom of Information (Scotland) Act 2002 for the purpose of the operation of HMP Kilmarnock.

Kilmarnock Prison Services Limited

If your request for information relates to Kilmarnock Prison Services Limited, please contact them directly.

KPSL can be contacted at;

The General Manager
Kilmarnock Prison Services Limited
Freedom of Information
1st Floor, Enterprise House
16 Bartley Way Business Park
Bartley Way
RG27 9XB

Telephone: 01256 745872

Scottish Prison Service

If your request relates to any other prison in Scotland, please contact the Scottish Prison Service at;

Scottish Prison Service
Calton House
5 Redheughs Rigg
EH12 9HW

Tel. 0131 330 3500


National Health Service

If your request relates to the provision of healthcare services within the prison, please contact NHS Ayrshire and Arran at;

Freedom of Information Officer
28A Lister Street
University Hospital Crosshouse

Tel. 01563 826112

Getting help making a request

Serco are committed to ensuring that any person who wishes to make a valid Freedom of Information request is given as much assistance as possible. If you need help to submit a request then please feel free to contacts us by email or post.

Additionally you can call us on 0844 884 4675* during normal office hours, and we would be more than happy to discuss your request. We can also help you with your request to ensure that you have the best chance of getting the information you actually need.

*Calls to 0844 numbers are charged at a standard rate by your network provider. The cost of the call may vary. Check Ofcom for more information. Serco do not receive any payment for the call.